Refund policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@fishbites.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any return questions at orders@fishbites.com.

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Cancellations

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Customers can cancel as long as their order has not been dropped off at UPS or USPS. Tracking will be active in the email they’re sent if the parcel has been dropped off. We currently do not charge a restocking fee. Customers can return items as long as they have not been used. We do not issue refunds on items until the item is received for verification of no damage and that it has not been used.

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Customers should call 904-827-9441 to speak with the shipping team, or email orders@fishbites.com for order cancellation inquiries or order information inquiries.

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Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

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Exchanges

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Warranty

Fishbites offers a limited warranty for products purchased directly from Fishbites authorized retailers. Our products are warranted to be free from manufacturing defects for up to 120 days from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so our warranty only applies to purchases made directly through Fishbites or an authorized retailer.

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